Refund Policy

Returns
Our policy lasts 30 days after delivery of an item. If 30 days have gone by since receiving your item, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase. Email us at support@ganesha.life for return instructions.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. You will be refunded via your original payment method or via your PayPal account once your return has been confirmed successful, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@ganesha.life.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@ganesha.life for proper return address and exchange instructions.

Import Taxes
Please note that our items are shipped from our warehouse in Asia which potentially could incur import taxes. The value paid by customers on our items is however normally lower than most countries import tax threshold although in a scenario where taxes are applied the customer is responsible for all fees/taxes.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Incorrect addresses
Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect or your address is changed within the estimated delivery time we, unfortunately, cannot reimburse you if your order does not make its way to you.
If you have made a mistake when ordering an item please get in touch and we will endeavor to update your delivery address if your item(s) have not been dispatched.

Shipping
To return your product, contact us at support@ganesha.life for proper return address and instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time needed for your exchanged product to reach you, may vary.